Business Technologies
Onet-SOC Code	Occupational Title	Interest Code	Occupational Description	Ap?	Educational Attainment Cluster	Minimum Education and Training Suggested	L/C/R	Where Found?	Average Entry Wage	Average Experienced Wage	In Demand?	NC Employment 2004	Estimated Employment 2014	Annual Growth Rate	Annual Growth Openings	Annual Replacement Openings	Total Annual Openings
13-2011.00	Accountants and Auditors	CE/CEI	Examine, analyze, and interpret accounting records for the purpose of giving advice or preparing statements. Install or advise on systems of recording costs or other financial and budgetary data.		C	Bachelor's degree	C	Accounting, management and business services; government agencies; self-employed	$35,717	$62,996	Y	23,640	28,830	2.00	520	450	970
15-2011.00	Actuaries	CIR	Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits.		C	Bachelor's degree or higher plus work experience		Financial services; insurance agencies; government agencies	$46,814	$106,331	Y	430	570	2.86	10	20	30
11-3011.00	Administrative Services Managers	ECS	Plan, direct, or coordinate support services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.	Y	SC/C	Bachelor's degree or higher plus work experience		Educational services; government; hospitals; wholesale and retail companines; manufacturers; variety of businesses	$38,574	$76,310		4,440	5,350	1.88	90	90	180
11-2011.00	Advertising and Promotions Managers	AES	Plan and direct advertising policies and programs or produce collateral materials to create extra interest in the purchase of a product or service for a department, an entire organization, or on an account basis.		C	Bachelor's degree or higher plus work experience		Publishing, media and communications companies; advertising and public relations services; wholesale and retail companies	$38,781	$94,286	Y	1,070	1,320	2.12	30	20	50
41-3011.00	Advertising Sales Agents	ECS	Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time.		SC/C	Moderate-term on-the-job training		Newspapers, magazines and media companies; radio and TV broadcasters	$24,619	$58,803		3,100	3,840	2.16	70	60	130
13-1011.00	Agents and Business Managers of Artists, Performers, and Athletes	ESA/ESC	Represent and promote artists, performers, and athletes to prospective employers. May handle contract negotiation and other business matters for clients.		HS/SC/C	Bachelor's degree or higher plus work experience	L	Talent agencies; self-employed	$28,737	$61,845		130	170	2.72	0	0	0
13-2021.00	Appraisers and Assessors of Real Estate	CE/ECR/ ECS	Appraise real property to determine its fair value. May assess taxes in accordance with prescribed schedules.		SC/C	Postsecondary vocational	L	Realty companies; financial institutions; self-employed	$26,841	$52,196		1,990	2,480	2.23	50	40	90
43-3011.00	Bill and Account Collectors	CE	Locate and notify customers of delinquent accounts to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.		HS/SC	Short-term on-the-job training		Personal credit institutions; hospitals and medical offices; credit collections agencies; banks and business services; variety of businesses	$21,293	$33,512	Y	12,500	15,050	1.87	260	240	500
43-3021.00	Billing and Posting Clerks and Machine Operators	CES/CE/ CR	Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices.		HS/SC	Moderate-term on-the-job training		Wholesale and retail companies; banks and businesses; hospitals and medical offices	$21,111	$31,059		14,650	15,240	0.40	60	250	310
43-3031.00	Bookkeeping, Accounting, and Auditing Clerks	CE	Compute, classify, and record numerical data to keep financial records complete and up to date.		HS/SC	Moderate-term on-the-job training		Variety of companies and businesses; banks; government agencies; auto dealers; hospitals and medical offices	$20,540	$32,739	Y	52,460	57,300	0.89	480	980	1,460
43-4011.00	Brokerage Clerks	CE	Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, distributing dividends, and keeping records of daily transactions and holdings.		HS/SC/C	Moderate-term on-the-job training		Securities, commodities and other investment services	$25,449	$35,327	Y	1,590	1,770	1.08	20	20	40
13-2031.00	Budget Analysts	CE	Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations. Analyze budgeting and accounting reports for the purpose of maintaining expenditure controls.		SC/C	Bachelor's degree		Private companies; government agencies; financial services	$36,843	$61,381	Y	830	950	1.36	10	10	20
13-1199.99	Business Operations Specialists, All Other	*	All business operations specialists not listed separately.		SC/C	Bachelor's degree			$33,324	$66,887		20,890	26,850	2.54	600	360	960
43-5011.00	Cargo and Freight Agents	CRE	Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.	Y	HS/SC	Moderate-term on-the-job training		Trucking and freight companies; airlines and railroads; shipping companies	$27,055	$40,700		660	660	0.00	0	20	20
41-2011.00	Cashiers	CER	Receive and disburse money in establishments other than financial institutions. Often involved in processing credit or debit card transactions and validating checks.		HS/SC	Short-term on-the-job training		Retail stores; eating and drinking places	$12,268	$17,740	Y	106,010	116,590	0.96	1,060	5,160	6,220
11-1011.00	Chief Executives	ECS	Determine and formulate policies and provide the overall direction of companies or private and public sector organizations. Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.		SC/C	Bachelor's degree or higher plus work experience		Private and public corporations; advocacy, grantmakingand civic organizations	$96,824	$189,176		3,310	3,840	1.50	50	60	110
13-1031.00	Claims Adjusters, Examiners, and Investigators	CE/EIC/S	Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants.		HS/SC/C	Long-term on-the-job training	L	Insurance agents, brokers and companies; government, business and health services	$29,996	$53,947	Y	4,880	5,670	1.51	80	60	140
43-2099.99	Communications Equipment Operators, All Other	*	All communications equipment operators not listed separately.		HS/SC	Short-term on-the-job training			$29,495	$45,217		60	50	-1.81	0	0	0
11-3041.00	Compensation and Benefits Managers	ESC	Plan, direct, or coordinate compensation and benefits activities and staff of an organization.		SC/C	Bachelor's degree or higher plus work experience		Business services; variety of wholesale, retail and private-sector businesses; government agencies	$41,506	$85,842		1,790	2,200	2.08	40	30	70
13-1072.00	Compensation, Benefits, and Job Analysis Specialists	ICE/ICS	Conduct programs of compensation and benefits and job analysis for employer. May conduct position classification and pension programs.		SC/C	Bachelor's degree		Variety of businesses; government agencies; colleges; employment service agencies	$34,155	$57,591		2,580	3,210	2.21	60	40	100
13-1041.00	Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	ECR/CER/ESC/ECS/RC/ICR	Examine, evaluate, and investigate eligibility for or conformity with laws and regulations governing contract compliance of licenses and permits, and other compliance and enforcement inspection activities not classified elsewhere.	Y	SC/C	Long-term on-the-job training		Government agencies; chemical companies; health services	$30,051	$54,172		3,090	3,460	1.14	40	70	110
15-1011.00	Computer and Information Scientists, Research	*	Conduct research into fundamental computer and information science as theorists, designers, or inventors. Solve or develop solutions to problems in the field of computer hardware and software.		SC/C	Doctoral degree		Research and development companies; information services; government agencies	$59,959	$104,578	Y	130	160	2.10	0	0	0
11-3021.00	Computer and Information Systems Managers	ECI/ECR	Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.	Y	SC/C	Bachelor's degree or higher plus work experience		Computer and data processing services; business and professional services; banks; educational services; research and testing firms; hospitals; government agencies; variety of businesses	$62,149	$117,238	Y	8,090	9,970	2.11	190	150	340
43-9011.00	Computer Operators	CR	Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.		HS/SC/C	Moderate-term on-the-job training		Manufacturing companies; government agencies; variety of companies	$23,929	$39,018		4,230	2,920	-3.64	0	90	90
15-1021.00	Computer Programmers	IRC	Convert project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language. Develop and write computer programs and develop web sites.	Y	SC/C	Bachelor's degree		Software development companies; computer and data processing services; Internet service providers and website development services; electronics and communications equipment manufacturers; variety of companies	$41,739	$81,168	Y	10,460	10,460	0.00	0	250	250
15-1031.00	Computer Software Engineers, Applications	IRC	Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design or customize software for client use. May analyze and design databases.		C	Bachelor's degree		Software development companies; computer and data processing services; electronics manufacturers; banks; management and business services; government agencies	$52,133	$89,707	Y	8,990	12,870	3.65	390	90	480
15-1032.00	Computer Software Engineers, Systems Software	IRC	Research, design, develop, and test operating systems-level software, compilers, and network distribution software for medical, industrial, military, communications, aerospace, business, scientific, and general computing applications. Set specifications, formulate, and analyze software requirements.		C	Bachelor's degree		Computer systems design companies; software development companies; variety of technology companies	$55,176	$97,081	Y	9,490	12,190	2.54	270	90	360
15-1099.99	Computer Specialists, All Other	*	All computer specialists not listed separately.		SC/C	Associate degree			$37,780	$87,217		1,570	1,880	1.82	30	20	50
15-1041.00	Computer Support Specialists	CIR	Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients.		SC/C	Associate degree		Computer and data processing services; banks and business services; educational services; variety of wholesale and retail companies; government agencies; hospitals	$27,715	$50,355	Y	18,540	22,510	1.96	400	230	630
15-1051.00	Computer Systems Analysts	ICR	Analyze science, engineering, business, and other data processing problems for application to electronic data processing systems. Analyze user requirements, procedures, and problems to automate or improve existing systems.		SC/C	Bachelor's degree		Computer and data processing services; banks; manufacturers; hospitals; government agencies; utilities services; variety of businesses and business services	$44,979	$81,860	Y	15,910	20,100	2.37	420	180	600
43-4021.00	Correspondence Clerks	CE	Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.		HS/SC/C	Short-term on-the-job training		Variety of companies; insurance agencies; financial services	$19,522	$34,424		370	360	-0.27	0	10	10
13-1051.00	Cost Estimators	CE	Prepare cost estimates for product manufacturing, construction projects, or services to aid management in bidding on or determining price of product or service.		HS/SC/C	Work experience in a related occupation		Manufacturers; building and trade contractors; plumbing, heating, air-conditioning and electrical contractors; construction companies	$35,179	$58,890	Y	4,660	5,890	2.37	120	100	220
41-2021.00	Counter and Rental Clerks	CER	Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment.		HS/SC	Short-term on-the-job training		Automobile rental companies; automotive dealers and repair shops; automobile services	$14,083	$26,330	Y	10,260	13,120	2.49	290	390	680
43-5021.00	Couriers and Messengers	RC	Pick up and carry messages, documents, packages, and other items between offices or departments within an establishment or to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.		HS/SC	Short-term on-the-job training		Variety of companies and businesses; law and government agencies	$15,535	$25,605		2,130	2,130	0.00	0	50	50
43-4031.00	Court, Municipal, and License Clerks	CE	Perform clerical duties in courts of law, municipalities, and governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; record data, administer tests, or collect fees.		HS/SC	Short-term on-the-job training		Government agencies	$21,777	$34,671		1,650	2,020	2.04	40	40	80
13-2041.00	Credit Analysts	CE	Analyze current credit data and financial statements of individuals or firms to determine the degree of risk involved in extending credit or lending money. Prepare reports with this credit information for use in decision-making.		SC/C	Bachelor's degree		Commercial banks; mortgage bankers and brokers; personal and business credit companies; credit reporting and collection agencies	$36,357	$71,583	Y	1,970	2,120	0.74	20	30	50
43-4041.00	Credit Authorizers, Checkers, and Clerks	CE	Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data; determine credit worthiness; process applications; and notify customers of acceptance or rejection of credit.		HS/SC/C	Short-term on-the-job training		Financial, credit card and mortgage lending companies	$24,023	$37,602		1,940	1,130	-5.26	0	40	40
25-4012.00	Curators	AIE/AIC/ AIS	Administer affairs of museum and conduct research programs. Direct instructional, research, and public service activities of institution.		C	Master's degree		Colleges; museums; government	$27,122	$46,896		400	460	1.41	10	10	20
43-4051.00	Customer Service Representatives	*	Interact with customers in response to inquiries about products and services and to handle and resolve complaints.		HS/SC/C	Moderate-term on-the-job training		Banks; telephone and communication companies; business and professional services; insurance companies; utilities services; variety of wholesale/retail/services companies	$19,152	$32,903		59,740	75,180	2.33	1,540	890	2,430
43-9021.00	Data Entry Keyers	CR	Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.	Y	HS/SC	Moderate-term on-the-job training		Information, financial, medical and educational services	$18,959	$26,470		6,730	7,040	0.45	30	160	190
15-1061.00	Database Administrators	ICR	Coordinate changes to computer databases, test and implement the database applying knowledge of database management systems. May plan, coordinate, and implement security measures to safeguard computer databases.		C	Bachelor's degree		Computer and data processing services; communications and business services; banks; hospitals; health, education and government services	$40,657	$74,741	Y	2,600	3,550	3.16	100	30	130
41-9011.00	Demonstrators and Product Promoters	ERS	Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product.		HS/SC/C	Moderate-term on-the-job training		Advertising and public relations services; retail and wholesale businesses	$15,853	$29,764	Y	2,710	3,370	2.20	70	60	130
43-5032.00	Dispatchers, Except Police, Fire, and Ambulance	CR	Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.	Y	HS/SC	Moderate-term on-the-job training		Home appliance repair companies; utility companies; on-site automotive repair companies	$20,957	$36,692	Y	4,160	4,660	1.14	50	90	140
41-9091.00	Door-To-Door Sales Workers, News and Street Vendors, and Related Workers	ECS	Sell goods or services door-to-door or on the street.		HS/SC/C	Short-term on-the-job training		Food vendors; newspaper and periodical vendors	$12,223	$21,938		2,940	2,580	-1.30	0	70	70
19-3011.00	Economists	IEC	Conduct research, prepare reports, or formulate plans to aid in solution of economic problems arising from production and distribution of goods and services. May collect and process economic and statistical data using econometric and sampling techniques.		C	Master's degree		Research and consulting services; government agencies	*	*		230	240	0.43	0	10	10
13-1071.00	Employment, Recruitment, and Placement Specialists	SEC/ES	Recruit and place workers.	Y	SC/C	Bachelor's degree		Employment agencies; government services; business and management services	$28,313	$57,851		5,460	7,530	3.27	210	80	290
11-9041.00	Engineering Managers	EIR/EIC	Plan, direct, or coordinate activities in such fields as architecture and engineering; may include research and development.		C	Bachelor's degree or higher plus work experience		Engineering, construction and production services; manufacturing	$65,238	$109,510	Y	4,600	5,310	1.45	70	90	160
43-6011.00	Executive Secretaries and Administrative Assistants	CE	Provide high-level administrative support by conducting research, preparing reports, handling information requests, and preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.		HS/SC	Moderate-term on-the-job training		Variety of companies; religious organizations; banks; government; manufacturers; hospitals; education services	$24,897	$38,491		51,470	60,130	1.57	870	990	1,860
43-4071.00	File Clerks	CE	File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.		HS/SC	Short-term on-the-job training		Variety of companies and businesses	$14,811	$24,057		3,950	2,670	-3.84	0	120	120
13-2051.00	Financial Analysts	ICE	Conduct quantitative analyses of information affecting investment programs of public or private institutions.		C	Bachelor's degree		Security and commodity brokers and services; banks and financial services institutions; insurance services	$38,919	$75,857	Y	6,980	8,650	2.17	170	100	270
13-2061.00	Financial Examiners	ESC	Enforce or ensure compliance with laws and regulations governing financial and securities institutions and financial and real estate transactions. May examine, verify correctness of, or establish authenticity of records.		C	Bachelor's degree		Banks, security brokers, dealers and services; insurance companies and services	$44,774	$85,436	Y	790	910	1.42	10	20	30
11-3031.00	Financial Managers	EC/ECS	Plan, direct, and coordinate accounting, investing, banking, insurance, securities, and other financial activities of a branch, office, or department of an establishment.		SC/C	Bachelor's degree or higher plus work experience		Commercial banks; savings and credit institutions; business and health services; variety of businesses	$51,048	$102,836	Y	17,230	20,410	1.71	320	250	570
13-2099.99	Financial Specialists, All Other	*	All financial specialists not listed separately.		HS/SC/C	Bachelor's degree			$34,562	$69,676		2,800	3,280	1.59	50	50	100
41-1012.00	First-Line Supervisors/Managers of Non-Retail Sales Workers	ECS	Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.		HS/SC/C	Work experience in a related occupation		Corporate, regional or area offices of product manufacturers; business and professional services	$32,529	$80,830		18,750	20,320	0.81	160	350	510
43-1011.00	First-Line Supervisors/Managers of Office and Administrative Support Workers	ECS	Supervise and coordinate the activities of clerical and administrative support workers.		HS/SC/C	Work experience in a related occupation		Private companies; state and local governments; educational services; wholesale trades; trucking and warehousing; industrial machinery and equipment manufacturers; medical offices and clinics; banks and legal services; building contractors; auto dealers; real estate, business services	$27,980	$48,874		39,130	43,790	1.13	470	840	1,310
41-1011.00	First-Line Supervisors/Managers of Retail Sales Workers	ECS	Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.	Y	HS/SC/C	Work experience in a related occupation		Retail and department stores	$20,438	$39,703	Y	58,260	65,130	1.12	690	1,050	1,740
11-9051.00	Food Service Managers	ECS	Plan, direct, or coordinate activities of an organization or department that serves food and beverages.	Y	HS/SC/C	Work experience in a related occupation		Eating and drinking places; hotels and motels; educational services; self-employed	$30,074	$53,859	Y	7,620	9,120	1.81	150	120	270
11-9071.00	Gaming Managers	EC	Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.		HS/SC	Work experience in a related occupation		Casinos; gaming recreational businesses; government lottery agencies	*	*		*	*	*	*	*	*
39-1011.00	Gaming Supervisors	EC	Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints.		HS/SC/C	Work experience in a related occupation		Casinos; gaming recreational businesses	$29,663	$36,401	Y	*	*	*	*	*	*
11-1021.00	General and Operations Managers	*	Plan, direct, or coordinate the operations of companies or public and private sector organizations. Includes formulating policies, managing daily operations, and planning use of materials and human resources.		HS/SC/C	Bachelor's degree or higher plus work experience		Variety of public and private companies; business and professional services; manufacturers; wholesale and retail trade companies; government agencies	$48,546	$122,194		54,850	65,940	1.86	1,110	1,040	2,150
43-4161.00	Human Resources Assistants, Except Payroll and Timekeeping	CES	Compile and keep personnel records on employees and provide information to authorized persons. Compile reports from and file employment records.	Y	HS/SC/C	Short-term on-the-job training		Banks and business services; manufacturers; hospitals and health services; government agencies; variety of companies	$22,829	$34,377		4,560	5,350	1.61	80	100	180
11-3049.99	Human Resources Managers, All Other	*	All Human Resources Managers not listed separately.		SC/C	Bachelor's degree or higher plus work experience		Business and professional services; engineering, management and public relations services; manufacturers; wholesale and retail trade companies; computer, data services and networking services; government agencies	$51,714	$102,172		1,490	1,770	1.74	30	30	60
13-1079.99	Human Resources, Training, and Labor Relations Specialists, All Other	*	All human resources, training, and labor relations specialists not listed separately.		SC/C	Bachelor's degree		Private companies; business services; commercial banks; government agencies; health services	$35,113	$62,127		2,370	3,050	2.55	70	40	110
19-3032.00	Industrial-Organizational Psychologists	IEA/IES	Apply principles of psychology to personnel, administration, management, sales, and marketing problems. Activities may include policy planning; employee screening, training and development; and organizational development and analysis. May work with management to reorganize the work setting to improve worker productivity.		C	Master's degree	L	Private companies; manufacturers	*	*		*	*	*	*	*	*
43-4199.99	Information and Record Clerks, All Other	*	All information and record clerks not listed separately.		HS/SC/C	Short-term on-the-job training			$22,069	$42,388		4,760	4,400	-0.78	0	80	80
13-1032.00	Insurance Appraisers, Auto Damage	CRE	Appraise automobile or other vehicle damage to determine cost of repair for insurance claim settlement and seek agreement with automotive repair shop on cost of repair. Prepare insurance forms to indicate repair cost or cost estimates and recommendations.		HS/SC/C	Long-term on-the-job training	L	Insurance agents, brokers and companies	$34,395	$54,095		320	390	2.00	10	0	10
43-9041.00	Insurance Claims and Policy Processing Clerks	CE	Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.		HS/SC	Moderate-term on-the-job training		Insurance companies	$23,426	$34,800	Y	5,190	5,350	0.30	20	80	100
41-3021.00	Insurance Sales Agents	ESC	Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.		HS/SC/C	Bachelor's degree	L	Insurance agencies; self-employed	$22,362	$62,217	Y	9,680	10,550	0.86	90	230	320
13-2053.00	Insurance Underwriters	CEI	Review individual applications for insurance to evaluate degree of risk involved and determine acceptance of applications.		SC/C	Bachelor's degree		Fire, marine, casualty, life and title insurance companies; insurance agents and brokers	$35,209	$64,365	Y	2,910	3,240	1.08	30	50	80
43-4111.00	Interviewers, Except Eligibility and Loan	CSE	Interview by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing formss. May sort, classify, and file forms.		HS/SC	Short-term on-the-job training		Hospitals; business and research services; management and public relations firms; medical offices and clinics	$18,409	$26,835		4,790	6,180	2.58	140	120	260
43-6012.00	Legal Secretaries	CE	Perform secretarial duties usin legal terminology, procedures, and documents. Prepare legal papers and correspondence and assist with legal research.	Y	HS/SC	Postsecondary vocational		Legal firms and services	$21,463	$38,635		5,340	6,660	2.23	130	100	230
43-4121.00	Library Assistants, Clerical	CR	Compile records, sort and shelve books, and issue and receive library materials. Locate library materials for loan and replace them upon return. Register library patrons.		HS/SC/C	Short-term on-the-job training		Libraries and educational services; government agencies; legal services	$13,883	$23,489		2,690	3,210	1.78	50	110	160
13-2071.00	Loan Counselors	ESC	Provide guidance to prospective loan applicants who have problems qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions.		SC/C	Bachelor's degree	L	Commercial banks; credit and savings institutions; mortgage bankers and brokers	$25,304	$38,231	Y	660	780	1.68	10	10	20
43-4131.00	Loan Interviewers and Clerks	CE	Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.		HS/SC/C	Short-term on-the-job training		Banks and financial lending services	$21,427	$35,464		5,010	5,180	0.33	20	70	90
13-2072.00	Loan Officers	ESC	Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and methods of payments.		SC/C	Bachelor's degree	L	Commercial banks; credit and savings institutions; mortgage bankers and brokers	$32,427	$62,812	Y	9,130	10,310	1.22	120	150	270
13-1081.00	Logisticians	*	Analyze and coordinate the logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources.		SC/C	Bachelor's degree		Product development companies; software companies; manufacturers	$40,657	$69,767		920	1,050	1.33	10	20	30
43-9051.00	Mail Clerks and Mail Machine Operators, Except Postal Service	RC/CR	Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.	Y	HS/SC	Short-term on-the-job training		Financial and business services	$16,094	$24,882		3,960	2,560	-4.27	0	120	120
13-1111.00	Management Analysts	CEI	Conduct organizational studies and evaluations, design systems and procedures, conduct work simplifications and measurement studies, and prepare operations and procedures manuals to improve operations.		C	Bachelor's degree or higher plus work experience		Self-employed; engineering, management and public relations firms; banks and business services; computer and data processing services	$43,568	$92,806		9,280	11,070	1.78	180	130	310
11-9199.99	Managers, All Other	*	All managers not listed separately.		HS/SC/C	Work experience in a related occupation			$48,473	$98,310		20,290	23,020	1.27	270	400	670
19-3021.00	Market Research Analysts	IEC	Research market conditions to determine potential sales of a product or service. May gather information on competitors, prices, sales, and methods of marketing and distribution. May create a marketing campaigns.		C	Bachelor's degree		Research and testing services; manufacturers; banks; advertising and public relations services	$39,056	$83,602	Y	4,490	5,210	1.50	70	120	190
11-2021.00	Marketing Managers	EC	Determine the demand for products and services offered by a firm and its competitors and identify potential customers. Develop pricing strategies, oversee product development, or monitor trends that indicate need for new products and services.		SC/C	Bachelor's degree or higher plus work experience		Business and professional services; product development companies; public relations and advertising agencies; manufacturers; wholesale and retail trade companies	$50,450	$113,181	Y	5,350	6,430	1.86	110	100	210
43-6013.00	Medical Secretaries	CE	Schedule patient appointments, bill patients, and compile medical charts, reports, and correspondence.	Y	HS/SC	Postsecondary vocational		Offices and clinics of medical doctors and dentists; hospitals	$19,890	$29,004	Y	13,920	16,590	1.77	270	270	540
13-1121.00	Meeting and Convention Planners	ECS	Coordinate activities of staff and convention personnel to make arrangements for group meetings and conventions.		SC/C	Bachelor's degree		Accommodation and food services; municipal agencies; travel services	$27,838	$47,355	Y	1,190	1,490	2.27	30	30	60
43-5041.00	Meter Readers, Utilities	CR	Read meter and record consumption of electricity, gas, water, or steam.		HS/SC	Short-term on-the-job training		Utility companies	$20,550	$29,942		1,900	1,130	-5.06	0	60	60
15-1071.00	Network and Computer Systems Administrators	*	Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software and monitor to ensure network availability and security.		SC/C	Bachelor's degree		Computer and data processing services; educational services; communications, financial and business services; government agencies; hospitals; electronics manufacturers; variety of companies	$40,274	$71,321	Y	7,340	10,270	3.42	290	80	370
15-1081.00	Network Systems and Data Communications Analysts	IR	Analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems.		SC/C	Bachelor's degree		Computer and data processing services; banks; communications and business services; hospitals, health services; variety of companies	$42,580	$73,593	Y	7,600	11,410	4.15	380	90	470
43-4141.00	New Accounts Clerks	CES	Interview persons desiring to open bank accounts. Explain banking services available to prospective customers and assist them in preparing application form.		HS/SC	Work experience in a related occupation		Commercial banks; savings institutions; credit unions	$21,085	$32,780	Y	1,360	1,570	1.45	20	30	50
43-9199.99	Office and Administrative Support Workers, All Other	*	All office and administrative support workers not listed separately.		HS/SC/C	Short-term on-the-job training			$20,102	$34,145		3,100	3,600	1.51	50	70	120
43-9061.00	Office Clerks, General	C	Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.	Y	HS/SC	Short-term on-the-job training		Financial and business services	$16,078	$27,022		69,260	76,420	0.99	720	1,530	2,250
43-9071.00	Office Machine Operators, Except Computer	CR	Operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.		HS/SC	Short-term on-the-job training		State and local governments; educational services; wholesale trades; trucking and warehousing; industrial machinery and equipment manufacturers; medical offices and clinics; banks and legal services; building contractors; auto dealers; real estate; business services	$18,665	$26,125		1,880	1,590	-1.66	0	50	50
15-2031.00	Operations Research Analysts	ICR/ICE	Formulate and apply mathematical modeling and other optimizing methods using a computer to develop and interpret information that assists management with decision making, policy formulation, or other managerial functions. May develop related software, service, or products. Frequently concentrates on collecting and analyzing data and developing decision support software. May develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation.		SC/C	Master's degree		Computer and data processing services; business services; communications, electronic, electrical equipment companies; banks; manufacturers	$41,966	$74,583		910	1,030	1.25	10	20	30
43-4151.00	Order Clerks	CE	Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.		HS/SC	Short-term on-the-job training		Variety of companies and businesses	$19,512	$31,904		7,390	5,670	-2.61	0	170	170
41-2022.00	Parts Salespersons	ERC/ERS	Sell spare and replacement parts and equipment in repair shop or parts store.	Y	HS/SC	Moderate-term on-the-job training		Automotive dealers and service stations; auto repair shops; automobile services	$17,176	$32,188		6,580	6,350	-0.36	0	190	190
43-3051.00	Payroll and Timekeeping Clerks	CE	Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute wages and prepare paychecks.	Y	HS/SC	Moderate-term on-the-job training		Variety of companies; manufacturers; government agencies	$21,716	$33,204	Y	6,120	7,280	1.75	120	160	280
13-2052.00	Personal Financial Advisors	SEC	Advise clients on financial plans; uses expertise in tax and investment strategies, securities, insurance, pension plans, and real estate. Duties include assessing clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives.		C	Bachelor's degree		Banks, security brokers, dealers and financial services; insurance companies and services	$40,250	$78,377	Y	3,950	5,350	3.08	140	50	190
43-5031.00	Police, Fire, and Ambulance Dispatchers	SCR	Receive complaints concerning crimes and police emergencies. Broadcast orders to police patrol units. Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information to proper officials.	Y	HS/SC	Moderate-term on-the-job training		Government agencies; hospitals; local and intercity transit companies	$21,866	$29,927		3,070	3,620	1.66	50	70	120
43-5053.00	Postal Service Mail Sorters, Processors, and Processing Machine Operators	*	Prepare incoming and outgoing mail for distribution. Examine, sort, and route mail. Load, operate, and repair mail processing machinery.Must complete a competitive exam.		HS/SC	Short-term on-the-job training		US Postal Service	$29,038	$46,600		4,970	5,510	1.04	50	130	180
11-9131.00	Postmasters and Mail Superintendents	ECS	Direct and coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.		HS/SC/C	Work experience in a related occupation		Postal services	$46,058	$61,467		670	740	1.00	10	10	20
43-3061.00	Procurement Clerks	CE	Compile information and records to draw up purchase orders for procurement of materials and services.		HS/SC	Short-term on-the-job training		Variety of companies; manufacturers; government agencies	$23,897	$35,473		1,550	1,540	-0.06	0	40	40
43-5061.00	Production, Planning, and Expediting Clerks	CE	Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.	Y	HS/SC/C	Short-term on-the-job training		Manufacturing companies	$24,347	$43,055	Y	8,300	8,560	0.31	30	200	230
43-9081.00	Proofreaders and Copy Markers	C	Read transcript or proof type setup to detect and mark for correction any grammatical, typographical, or compositional errors.		HS/SC/C	Short-term on-the-job training		Printing and publishing companies	$16,969	$27,484		410	450	0.94	0	10	10
11-9141.00	Property, Real Estate, and Community Association Managers	EC	Plan, direct, or coordinate selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties.	Y	HS/SC/C	Bachelor's degree		Real estate and leasing agencies or operators	$34,917	$77,845		3,650	4,140	1.27	50	70	120
11-2031.00	Public Relations Managers	*	Plan and direct public relations programs designed to create and maintain a favorable public image for employer or client; or if engaged in fundraising, plan and direct activities to solicit and maintain funds for special projects and nonprofit organizations.		C	Bachelor's degree or higher plus work experience		Advertising and public relastions services; Business and professional services; engineering, management and public relations services; retail trade companies; computer, data and networking services; public utility companies	$39,687	$84,904		1,450	1,830	2.35	40	30	70
27-3031.00	Public Relations Specialists	EAS	Engage in promoting or creating good will for individuals, groups, or organizations by writing or selecting favorable publicity material and releasing it through the media. May prepare and arrange displays, and make speeches.	Y	C	Bachelor's degree		Publishing, communications and media companies; research and testing companies; government agencies; business services; advertising and public relations firms	$27,939	$53,730		3,940	4,890	2.18	90	60	150
13-1021.00	Purchasing Agents and Buyers, Farm Products	ECR	Purchase farm products either for further processing or resale.		HS/SC/C	Work experience in a related occupation		Agricultural services	$32,849	$69,965		490	500	0.20	0	20	20
13-1023.00	Purchasing Agents, Except Wholesale, Retail, and Farm Products	EC	Purchase machinery, equipment, tools, parts, supplies, or services necessary for the operation of an establishment. Purchase raw or semi-finished materials for manufacturing.	Y	HS/SC/C	Work experience in a related occupation		Variety of companies; government agencies; business and health services; advertising and public relations services	$32,302	$57,029		7,280	8,060	1.02	80	180	260
11-3061.00	Purchasing Managers	ECS	Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services.		SC/C	Bachelor's degree or higher plus work experience		Wholesale goods, grocery and food stores; building materials and garden supply stores; home furnishing stores	$49,734	$94,851	Y	2,620	2,880	0.95	30	60	90
41-9021.00	Real Estate Brokers	*	Operate real estate office, or work for commercial real estate firm, overseeing real estate transactions. Includes selling real estate or renting properties and arranging loans.		HS/SC/C	Work experience in a related occupation	L	Real estate and leasing agencies or operators	$23,357	$52,272		12,110	14,390	1.74	230	240	470
41-9022.00	Real Estate Sales Agents	ECS	Rent, buy, or sell property for clients. List property, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.		HS/SC/C	Postsecondary vocational	L	Real estate and leasing agencies or operators; self-employed	$26,341	$70,018		8,640	10,610	2.08	200	170	370
43-4171.00	Receptionists and Information Clerks	CES	Answer inquiries and provide information pertaining to an organization for general public, customers, visitors, and other interested parties.		HS/SC	Short-term on-the-job training		Medical and dental offices and clinics; hospitals; government agencies; educational, recreation and business services; variety of businesses	$16,351	$24,513		26,080	32,320	2.17	620	640	1,260
41-2031.00	Retail Salespersons	ES	Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.		HS/SC/C	Short-term on-the-job training		Retail and department stores; automotive dealers	$14,212	$26,031	Y	122,620	152,090	2.18	2,950	4,460	7,410
41-9099.99	Sales and Related Workers, All Other	*	All sales and related workers not listed separately.		HS/SC/C	Moderate-term on-the-job training			$15,674	$44,993		3,360	4,190	2.23	80	60	140
41-9031.00	Sales Engineers	ERI	Sell business goods or services, the selling of which requires a technical background equivalent to a baccalaureate degree in engineering.		C	Bachelor's degree		Manufacturers; technical and engineering services	$48,193	$93,498	Y	2,300	2,750	1.80	50	70	120
11-2022.00	Sales Managers	EC	Direct the distribution or movement of a product or service to the customer. Coordinate sales distribution by territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics to determine sales potential and inventory requirements and monitor customer preferences.		SC/C	Bachelor's degree or higher plus work experience		Variety of wholesale and retail companies; business and professional services; advertising and public relations services	$45,248	$115,945	Y	12,710	15,400	1.94	270	240	510
41-3099.99	Sales Representatives, Services, All Other	*	All services sales representatives not listed separately.		HS/SC/C	Moderate-term on-the-job training			$26,692	$62,883		9,690	11,960	2.13	230	190	420
41-4012.00	Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products	ESC/ESR	Sell goods for wholesalers or manufacturers to businesses or groups of individuals.		HS/SC/C	Moderate-term on-the-job training		Wholesale manufacturing companies	$25,280	$60,880	Y	40,730	47,860	1.63	710	1,070	1,780
41-4011.00	Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products	ERS/ERC/ESR/ESC	Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics.		HS/SC/C	Moderate-term on-the-job training		Wholesale manufacturing companies of technical and scientific products	$33,037	$77,178	Y	17,110	19,930	1.54	280	450	730
43-6014.00	Secretaries, Except Legal, Medical, and Executive	CES	Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	Y	HS/SC	Moderate-term on-the-job training		Variety of companies and businesses	$18,357	$29,490		44,360	45,180	0.18	80	850	930
41-3031.00	Securities, Commodities, and Financial Services Sales Agents	ECS	Buy and sell securities in investment and trading firms. Provide financial services and counseling. May advise securities customers about stocks, bonds, and market conditions.		SC/C	Bachelor's degree	L	Securities, commodities and other financial/investment services	$36,225	$97,481	Y	5,320	6,610	2.19	130	60	190
43-5071.00	Shipping, Receiving, and Traffic Clerks	CR	Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.		HS/SC	Short-term on-the-job training		Trucking and freight companies; shipping companies	$18,254	$28,984	Y	24,030	25,540	0.61	150	490	640
11-9151.00	Social and Community Service Managers	SEA	Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee budget and policies regarding participant involvement, program requirements, and benefits.		C	Bachelor's degree		Religious, civic and social organizations; local and state government; nursing, residential care; social, family services; hospitals	$33,554	$60,696		3,250	4,100	2.35	90	60	150
43-5081.00	Stock Clerks and Order Fillers	RCE/CR/ CER	Receive, store, and issue sales floor merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May mark prices on merchandise and set up sales displays.		HS/SC	Short-term on-the-job training		Food, general merchandise and retail stores; wholesale companies; textiles, apparel and furniture stores; building materials and garden supplies; government agencies; trucking and warehousing companies; business and employment services	$14,839	$24,607		43,170	41,680	-0.35	0	1,600	1,600
19-3022.00	Survey Researchers	*	Design or conduct surveys. May supervise interviewers who conduct the survey in person or over the telephone. May present survey results to client.		C	Bachelor's degree		Social research organizations; public relations agencies; political groups; market research agencies; government agencies	$30,724	$51,843	Y	*	*	*	*	*	*
43-2011.00	Switchboard Operators, Including Answering Service	CRS	Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.		HS/SC	Short-term on-the-job training		Telephone companies and answering services; hotels and motels; hospitals	$17,670	$24,840		6,700	6,330	-0.57	0	170	170
13-2081.00	Tax Examiners, Collectors, and Revenue Agents	CE	Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.		HS/SC/C	Bachelor's degree		Local, county, state and federal government agencies	$26,469	$52,768		1,670	1,830	0.92	20	40	60
13-2082.00	Tax Preparers	CE	Prepare tax returns for individuals or small businesses but do not have the background or responsibilities of an accredited or certified public accountant.		HS/SC/C	Moderate-term on-the-job training	C	Accounting, auditing and bookkeeping firms; engineering and management services; self-employed	$16,093	$36,161	Y	3,080	3,060	-0.07	0	50	50
41-9041.00	Telemarketers	ECS	Solicit orders for goods or services over the telephone.		HS/SC	Short-term on-the-job training		Financial and credit card services; civic organizations	$14,989	$26,040		5,880	5,690	-0.33	0	100	100
43-2021.00	Telephone Operators	CRS	Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.		HS/SC	Short-term on-the-job training		Telephone companies and answering services; hotels and motels; hospitals	*	*		*	*	*	*	*	*
43-3071.00	Tellers	CE	Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's transactions.	Y	HS/SC	Short-term on-the-job training		Commercial and savings banks; credit unions	$19,436	$23,518	Y	13,050	15,370	1.65	230	640	870
23-2093.00	Title Examiners, Abstractors, and Searchers	CE/CEI	Search real estate records, examine titles, or summarize pertinent legal or insurance details for a variety of purposes. May compile lists of mortgages, contracts, and other instruments pertaining to titles by searching public and private records for law firms, real estate agencies, or title insurance companies.		HS/SC/C	Moderate-term on-the-job training		Financial lending and mortgage services; legal services	$19,694	$35,784		420	480	1.34	10	10	20
11-3042.00	Training and Development Managers	ESC	Plan, direct, or coordinate the training and development activities and staff of an organization.		SC/C	Bachelor's degree or higher plus work experience		Business and professional services; engineering, management and public relations services; manufacturers; wholesale and retail trade companies; computer, data services and networking services; government agencies	$46,582	$96,577		760	970	2.47	20	10	30
13-1073.00	Training and Development Specialists	SEC	Conduct training and development programs for employees.	Y	SC/C	Bachelor's degree		Private companies; business and professional services; banks; government agencies; computer and software development companies; hospitals; variety of wholesale and retail businesses	$28,775	$54,601		6,820	8,290	1.97	150	110	260
41-3041.00	Travel Agents	ESC/ESA	Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required.		HS/SC/C	Postsecondary vocational		Travel agencies; amusement and recreation services	$20,402	$35,305		1,350	1,240	-0.85	0	30	30
43-5111.00	Weighers, Measurers, Checkers, and Samplers, Recordkeeping	CR	Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.		HS/SC	Short-term on-the-job training		Variety of companies and businesses	$16,411	$27,371		3,980	3,430	-1.48	0	100	100
13-1022.00	Wholesale and Retail Buyers, Except Farm Products	ECS	Buy merchandise or commodities for resale to consumers at the wholesale or retail level. Analyze past buying trends, sales records, price, and quality of merchandise to determine value and yield. Select, order, and authorize payment for merchandise according to contractual agreements.		HS/SC/C	Work experience in a related occupation		Wholesale trade companies; department and general merchandise stores; apparel and accessory stores	$25,912	$52,543	Y	3,300	3,800	1.42	50	90	140
43-9022.00	Word Processors and Typists	CR	Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.	Y	HS/SC	Moderate-term on-the-job training		Information, financial, medical and educational services	$20,546	$33,269		1,520	1,350	-1.18	0	30	30